Part I. – Your Hot Buttons
When is the last time someone pressed your hot buttons? Maybe you were in a conversation and someone said something that triggered you… You felt your blood boiling. You were outraged! And you reacted… Maybe to this day you regret the things you said because that conversation had a devastating effect on the relationship.
If you manage people, you are likely to have a lot of difficult conversations with your peers, team members or your superiors and let’s face it. If you get triggered and do not know how to manage it, things could get a little messy…
So, if you could do with a little help to prevent communication disasters from happening, here it comes!
Part II. – Judgement
Today I’d love to explore the first of the most common triggers of defensive reactions in conversations that you should be aware of: JUDGEMENT.
What is it and how can you address it in order to prevent communication disasters from happening?